FREQUENTLY ASKED QUESTIONS

Salon Policies

Booking Your Service If you require multiple services, please select them when you are booking your appointment. Everything is done by appointment only and try our best not to overlap client appointments. Service Policies We take pride in our work. If you are dissatisfied with your hair allow us to make the minor adjustments (minor adjustments, not redo). If you ask for a particular style, service, or texture and then change your mind once the service is already performed, that does not constitute an adjustment. Please contact the salon within 7 days of your service. After 7 days a complimentary adjustment will not be considered, and additional service/product fees may result. We do not provide refunds on services or products. Children Children are not allowed in the salon unless they are being serviced. Additional Guests Additional guests are not allowed in the salon. Late Arrivals We do our best to accommodate everyone. Of course, life happens. Traffic, weather, accidents - we get it. If you are running late please call or text to make us aware. We want to be able to provide then desired service in its entirety. We will try our best to accommodate the services scheduled, however after 20 minutes your appointment is subject to change depending on the stylists discretion. We thank you in advance for your consideration. Deposits Installation appointments require a non-refundable deposit to reserve your slot. The deposit is deducted from the balance the day of your appointment. Deposits are non-refundable, but may used toward services with 45 days.
Are masks required?

Mask are no longer required, it's your choice. If mandates change and it's required, then we will go back to requiring masks. Complimentary disposable masks are available free of charge.
Do you have parking?

Yes, please park in one of the spaces marked 12122A, 12124A, or VISITOR (Located beside brick wall). After you have parked, please text or call so we can let you in for your appointment.
Do you take walk-in appointments?

No, we operate on an appoinment only basis.
Where are you located?

We are located at 12122A & 12124A Heritage Park Circle, Silver Spring, MD 20906.
What's Your Late Policy?

We do our best to accommodate everyone. Of course, life happens. Traffic, weather, accidents - we get it. If you are running late please call or text to make us aware. We want to be able to provide then desired service in its entirety. We will try our best to accommodate the services scheduled, however after 20 minutes your appointment is subject to change depending on the stylists discretion. please understand this is never a ‘punishment’ it is only to prevent overlap into the rest of appointments within the day. We thank you in advance for your consideration!