FREQUENTLY ASKED QUESTIONS

All first-time hair appointments, must be booked online. If you have any uncertainties about your requirements, feel free to reach out to us via email at info@proximawellnessandbeauty.com.(mailto:info@proximawellnessandbeauty.com?subject=New%20Inquiry) Alternatively, you can schedule a complimentary consultation either through FaceTime or in person. If you require multiple services, kindly select them when booking your appointment. We operate strictly by appointment only and make every effort to avoid overlapping client appointments. Your scheduled time is dedicated exclusively to you, ensuring a focused and personalized experience.

To provide the best service to all clients, the following policy applies to appointments: 48-Hour Notice A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. Late Cancellations & No-Shows Cancellations made with less than 48 hours’ notice, as well as no-shows, will result in a charge of 50% of the scheduled service total. This fee compensates for reserved time and resources. Rescheduling Appointments may be rescheduled without penalty if notice is provided at least 48 hours in advance. Late Arrivals A 20-minute grace period is provided. After 20 minutes, the appointment may be modified or cancelled at the stylist’s discretion. Service adjustments may be necessary to accommodate the remaining schedule.

A non-refundable 50% deposit is required for all weave and hair extension services to secure your appointment. Deposits are applied toward your final service balance. Hair will not be ordered and appointments will not be confirmed until the deposit has been received.

We take pride in our work, and your satisfaction is important to us. If minor adjustments are needed (adjustments, not a redo), please allow us the opportunity to address them. If you request a specific style, service, or texture and later decide you would prefer something different, this does not qualify as an adjustment. Please contact the salon within 3 days of your service regarding any concerns. After this period, complimentary adjustments may not be available and additional service or product fees may apply. All services and products are non-refundable.

No. All services are provided by appointment only. Walk-in appointments are not available. Please schedule online at www.proximawellnessandbeauty.com/schedule.(http://www.proximawellnessandbeauty.com/schedule)